Core Return Policy
We offer a 7-day return window for most of our products. Please ensure the items are in their original packaging and condition.
1. Eligibility Criteria
To be eligible for a return, your item must meet the following conditions:
- It must be in the original packaging with all manuals and accessories.
- It must be unused and in the same condition that you received it.
- You must provide the original receipt or proof of purchase.
2. Non-Returnable Items
The following items are generally excluded from returns unless they arrive damaged:
- Consumable parts (gaskets, refrigerants).
- Custom-designed cooling systems or industrial installations.
- Items sold under clearance or specific discount "Final Sale" terms.
3. Refund Timelines
Once we receive and inspect your item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed through the original method of payment within 7-10 business days.